Frequently Asked Questions
My employer does not yet offer mymary. What can I do?
mymary works with Germany's most innovative and family-friendly employers - regardless of industry or size. Unfortunately, we can only offer our service with all its benefits together with your employer. You are welcome to recommend mymary to your employer or the HR department of your employer. We look forward to hearing from you and will be happy to keep you informed as soon as your employer has become a mymary partner.
Where can I book my Mary?
mymary childcarers are currently available in the cities of Munich, Stuttgart, Frankfurt, Hamburg, Berlin, Düsseldorf & Cologne (Status: 2021). You are welcome to subscribe to our newsletter and we will send you an email as soon as we are available in your city.
How short notice can I book a Mary?
In general, the earlier you book, the more likely a Mary will accept your request. Thanks to mymary's large chilcarer pool, however, we are often able to cover emergencies up to 4 hours before the sitting and in individual cases, we can do it on even shorter notice.
Can I always book the same Mary?
Absolutely. We know how important it is for everyone involved that it is always the same Mary who comes into your house. This is made easy if the dates have been agreed in advance. With very sporadic requests, it is of course possible that your Mary may not be able to come. That's why we offer you the possibility to book an introductory meeting in advance. This way, you can get to know several Marys (2-3) in advance and then be assured that if your favorite Mary cannot make it, you can still book a Mary whom you already know. To do this, please log in and click on "Menu" in the top right corner. In the next step, click on "My Marys", where you can book your existing Marys directly.
-Tip -
Even your Marys can create appointments for you and save you time in this step, just talk to your Mary when you need her, and if she has time your Mary will take care of everything.
To book an existing Mary, log in to your profile and click on "My Marys". There you can see the Marys you already know and there you find the option book them again. Alternatively, the Mary can also place the booking for you after you have informed her by phone or during your last appointment.
How do I re-book an already known Mary?
mymary does not debit your account until 48 hours after the childcare appointment. Within these 48 hours, you or your Mary can adjust the timings of the booking, in case you came back early or stayed out longer than initially planned.
When will my account be debited?
All mymary childcarers work independently and are obliged to submit their tax declarations. Proper invoicing to Marys and customers should also ensure that mymary childcare is not undeclared work but legal childcare.
Are the Marys officially registered?
How are mymary childcarers screened and trained?
Review of pedagogical level of education and personal suitability in interviews, training & examinations
Official review of the extended police clearance certificate
Verification of the identity card
Review of curriculum vitae and any references
Review of employment status
Review of the first aid course certificate
We expect the highest of standards from our Marys. Therefore, we get to know all our Marys personally. To become a member of mymary, all applicants must go through a strict selection process. Only 20% of initial applicants finally become our Marys. First, our pedagogues get to know every single applicant personally and examine their professional aptitudes. Next, mymary conducts extensive background checks of suitable candidates. Finally, only a select few are being trained individually and prepared for our premium childcare services. We only choose the best childcarers for your kids and frequently support them in honing their Mary skills.
